Asking for feedback from your loyal clients

Clients need to be heard. A study revealed that 77% of consumers have a higher opinion of companies if they ask for feedback and respond to it.

Businesses strive to pile up as much positive feedback as possible. However, negative reviews shouldn’t be ignored too. Pronoun companies, especially SaaS businesses, pay attention to the client’s feedback 24/7 over the course of the product life cycle.

Here's how you can leverage feedback requests to improve your SaaS product:

• Thanks to it, you get the pain points the clients face while using your software
•  Feedback will help to anticipate your customers’ future needs and resolve an issue ahead before it directly affects them
•  You earn trust and credibility. When users see that their opinion is validated and you are willing to cater to their needs, you gain their trust right off.

It is clear that the purpose of the feedback is not only to enhance customer satisfaction but also to give valuable suggestions for product improvement.