Asking for feedback from your patients

Patients that interact with healthcare institutions demand you care more than just treatment. Happy customers are likelier to tell their friends and family about your company. However, whether they would recommend your services in the future will be heavily influenced by your business's reputation for providing exceptional or subpar medical customer care.

Asking for customer feedback is one of the best ways to improve your services. The opinions of customers are a trustworthy source of data for other people. Also, it will aid in service improvement and demonstrate that you respect customer feedback.

With this workflow, you can make the asking feedback process real.

The starting point of the process is the segment. Your contact will be added to the segment after two or more visits. After this, the contact will receive an email template asking for feedback.