Reduce Patient No-Shows using automated SMS reminders

Every business that relies on customer appointments has one sizeable problem: no shows. Each industry has its own problem with no-shows, but as an example, healthcare organizations have a near 30% no-show rate on average***.

This simple workflow automation could save your business time and money — and most importantly, it will help people get to the doctor.

Steps:

1. * Add the customer's date and time visit to your clinic to a variable. If you have separate variables for "time" and "day" add one more variable.
2. * Create segment "DoctorVisitTomorrowReminder ".
3. * Add your organization/clinic name and your contact center number to SMS templates "DoctorVisitReminderTomorrow" and "DoctorVisitReminderToday".
4. Send the first SMS reminder the day before the visit at 3 PM.
5. Send the second SMS reminder at 8:45 AM on the day of the visit.

* Choose "Import with data option" and we will automatically create variables and segments in your account.

**You could change all parts, templates, design, text, and periods of the workflow as you wish.

***According to SCI Solutions (a healthcare IT solutions provider)