Tags
This article describes how to create, use, and manage tags.
Things to know before starting
- Tags must not exceed a maximum of 30 characters.
- Only letters, numbers, periods, dashes, and underscores are permitted for use.
- Tags starting with an underscore are reserved for internal system use and will not function.
- All tags must be unique and should rarely be modified once established.
- Tag creation must occur within the designated section to ensure system recognition.
- Tagging is available for templates, campaigns, contact lists, segments, and A/B tests.
- Messages are automatically tagged with the titles of campaigns, split tests, or automations.
- Avoid selecting two tags for a single message in the same report is necessary to prevent duplicate or inaccurate data.
- Additional tag packages are available for purchase to expand current limits.
- Billing for additional packages occurs upon purchase and synchronizes with the active subscription cycle.
- Tag purchases are non-refundable, including cases where volume is later reduced or an add-on is canceled.
- Tag filtering is available in the following reports: Reports, Email Log, WebPush Log, Telegram Log, SMS Log, and Viber Log.
Step-by-step instructions
Navigate to the “Settings” page.
Press the "Tags" button.
Click the “Create” button.
Enter the Tag name and description.
Click the “Save” button.
Tags management
This section describes how to manage additional tags.
Purchase additional Tags
Step-by-step instructions
Navigate to the “Apps & Add-ons” page.
Press the “Tags” button.
Use the slider to determine the required number of additional tags.
Display of tag capacity details, including the amount included in the current subscription, the selected extra tags, the total combined quantity, and the monthly cost for the additional capacity.
Application of the "Update" button after the selection to proceed.
Verify the selected tag capacity and price details in the Summary pop-up window, then finalize with the "Confirm" button.
Instant system update of the tag capacity upon successful payment processing.
Reduce Tag
Step-by-step instructions
Navigate to the “Apps & Add-ons” page.
Press the “Tags” button.
Use the slider to select a lower tag count and determine the new required capacity.
Requirement to delete unused tags if the current usage exceeds the newly selected limit.
Removal of unnecessary tags is a mandatory step to proceed with the reduction.
Confirmation of changes, followed by immediate billing for the updated tag capacity upon finalization.
Cancelling additional tags
Step-by-step instructions
Navigate to the “Apps & Add-ons” page.
Press the “Tags” button.
Reduction of additional tags to 0 using the slider.
Confirmation of the cancellation process to finalize changes.
