Email blacklist
This article describes how to find, use, and manage the email contact blacklist.
Step-by-step instructions
Navigate to the “Settings” page.
Press the "Suppression list" button.
Choose the “Email” tab.
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Blacklist parameters
- Reject type - the reason for blacklisting: Hard (permanent delivery failure), Complaint (marked as spam), or List-unsubscribe (unsubscribed via header).
- Email - the blacklisted address.
- Date - timestamp of the block.
- Raw log - technical data from the recipient's ESP, often including bounce reasons or delisting instructions.
Blacklist management
This section explains how to manage the email blacklist, including adding and removing contacts. Management via API is also available; find detailed information here.
Things to know before starting
- Supported file formats include .CSV and .XLS.
- The maximum file size is 25 MB; large files may take longer to process.
- Sample .CSV and XLS files are available as templates for data entry.
- If a file contains only email addresses, the "hard" reject reason is assigned automatically.
- Email addresses already present in the Blacklist are ignored and not updated.
- Detected file errors can be fixed for re-upload or ignored to continue the import.
- There is no limit to the total number of emails stored in the Blacklist.
Manually
Step-by-step instructions
Navigate to the “Settings” page.
Press the "Suppression list" button.
Choose the “Email” tab.
Click the “Add” button.
Select the “Emails” option.
Enter email addresses (one per line).
Optional: Add a reject reason (list-unsubscribe, hard, complaint) and a raw log on the same line, separated by commas.
Data must follow a strict format: email, reject reason, raw log.
Click the “Continue Import” button to proceed.
Import
Step-by-step instructions
Navigate to the “Settings” page.
Press the "Suppression list" button.
Choose the “Email” tab.
Click the “Add” button.
Select the “Emails” option.
Select the “Add contacts from a file” option.
File upload via drag-and-drop or by clicking the import area.
Advancement to the next step by pressing the “Continue Import” button.
Verification of data via the “Match headers” feature, where file columns (File column name) and their samples (Preview) are aligned with system fields (Wooxy headers: email, rawLog, rejectType); unmatched headers are ignored.
Finalization of the process by clicking the “Import” button.
Handling of invalid fields via a pop-up window with options to “Skip and continue” or cancel the import.
Remove
Step-by-step instructions
Navigate to the “Settings” page.
Press the "Suppression list" button.
Choose the “Email” tab.
Use of the search form to locate specific email addresses.
Bulk removal by selecting contact checkboxes (up to 50 per page) and clicking the “Delete” button at the top.
Individual removal by clicking the “Bin” icon on the right side of the corresponding row.
