Files
Things to know before you start
✔️ Default Storage Capacity: You can upload files up to 200 MB to your Wooxy Library from your computer or via a file URL.
✔️ Image Optimization: Ensure your images are properly optimized to maintain quality while facilitating successful uploads.
✔️ Template Width: Wooxy templates maintain a standard width of 600 pixels. Please adjust your image dimensions accordingly to ensure proper formatting.
✔️ Supported Formats: Use JPG, GIF, or PNG for compatibility across email programs. Avoid unsupported formats like PDF, PSD, and AI. Use PNG for transparency.
✔️ File Size Recommendations: Keep image file sizes under 1MB for optimal performance (maximum allowed: 5MB).
✔️ Additional Storage: You can purchase extra storage space if needed.
✔️ Billing Cycle: Additional storage charges are processed at the time of purchase and synchronized with your current subscription period.
✔️ Refund Policy: Storage purchases cannot be refunded if you later reduce the storage space or cancel the add-on.
Get your image ready to upload to your Library by making sure it has the right height and width, resolution, file size, and file type.
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Press here to see the Image requirements
Height Width Header Image - Less than 200 pixels will fully display in email preview panes.
- 600 pixels
- Smaller widths will stretch your image to fit the header and larger widths will stretch your email header and distort your email.
One-column Template Auto* - 600 pixels or less
Two-column Template Auto* - 250 pixels or less
Three-column Template Auto* - 150 pixels or less
Event Landing Page - 150 pixels is recommended
- 800 pixels is recommended
Event Registration Page - 150 pixels is recommended
- 800 pixels is recommended
The height is unlimited and depends on the length of the content, but let’s think about recipients. The longer the email, the less likely it is that they will read it to the end, go to the site and buy something. Place the main idea and the CTA button at the beginning.
The weight and amount of content also matter a lot. For example, Gmail will truncate message content that is too long and heavy. And at the end of the letter, there is an “Unsubscribe” link, which the user will not see because of this and can complain about spam.
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Press here to see the recommended File type for an image
Type Works Best With Pros Cons PNG All Images - Best quality, regardless of content
- Supports full transparency
- Great for text
- Can fix some distortions caused by other file types
- Doesn’t compress when uploaded
- Larger file size
JPG - Photos
- Small file size
- Distorts image to reduce the file size
- Doesn’t work well with text
- Doesn’t support transparency
- Compresses when uploaded
GIF - Logos
- Simple Graphics
- Low Resolution Images
- Small file size
- Supports basic transparency
- Doesn’t compress when uploaded
- Limited to 256 colors
- Images can appear grainy if they use web-unsafe colors
Add Files: Step-by-step Guide
Navigate to the “Files” page (Menu → Content → Files).
Click the "Add File" button.
Choose one of the two upload options:
- "Upload with Drag & Drop" – drag and drop the file into the designated area or select a file from your computer.
- "Upload with URL" – paste the file link into the "File URL" field.
Valid files will be processed and uploaded automatically.
How to purchase additional storage
Wooxy provides a default file storage capacity of 200MB, included in your subscription. If this is not sufficient, you can purchase additional storage within 200MB, 400MB, 600MB, 800MB, or 1000MB
You can access the additional storage settings in two ways: through the “Apps and Add-ons” section or directly through the Files page by clicking the "+" icon located above the storage progress bar. This will redirect you to the Additional File Storage management page.
Step-by-step instructions:
Go to Add-ons in the “Apps and Add-ons” page (Menu → Apps and Add-ons)
Locate the "Additional File Storage" card and click to open it.
On the Additional File Storage page, use the slider to select the desired storage capacity.
The section below the slider will display the following information:
- Included: Current storage capacity included in your subscription plan
- Extra: The additional storage capacity you have selected.
- Total storage: The total storage capacity (Included + Extra).
- Price for extra: The monthly cost of the selected additional storage. The final price may vary based on the purchase period, promo codes, and quantity
After selecting the desired storage capacity, click the "Update" button.
In the Summary pop-up window, review the selected capacity and price details. Confirm the payment by clicking the "Confirm" button.
After successful payment, the system will Instantly update your storage capacity.
Note: Payments for additional storage will be synchronized with your current subscription cycle.
Reducing File storage space
If you want to reduce the additional storage capacity:
Go to the Additional File Storage page via Apps and Add-ons or click the "+" icon on the Files page.
Use the slider to select a lower storage capacity.
If your current file usage exceeds the selected capacity:
- The system will prompt you to free up space.
- Delete unnecessary files to proceed.
Confirm the changes to reduce the storage capacity. Payment for the new storage capacity will be charged immediately upon confirmation.
Note: Funds for previously purchased storage will not be refunded.
Canceling additional storage
To revert to the default 200MB storage without any add-ons:
Set the slider to 0MB for additional storage.
Follow the steps to confirm the cancellation.
The system will:- Revert your storage capacity to 200MB.
- Stop charging for additional storage in the next billing cycle.
Note: Funds for previously purchased storage will not be refunded.
