September 14, 2018

Sending domain setup

This article describes all the methods for verifying the domain in the Wooxy system.

The domain in the Wooxy system can be set in two ways

by verifying the business email address through email confirmation
by verifying the domain by installing DNS records.

Things to know before starting

Use a domain to verify and send messages.
Subdomains are also allowed.
Domains from free email providers are not allowed.
cannot add a domain that already exists in the Wooxy system.
need to have access to the website hosting or domain registration account to verify the domain by adding DNS records.
A domain verified via a business email address can also be verified by adding DNS records.
A domain that has been verified by adding DNS records at least once does not need verification via the business email address.
When submitting an account approval request, the domain must be verified via DNS. Otherwise, the Compliance Department will decline the request.
Verify the domain using a business email address; that address will be set as the “From email” for all Contact Lists. This email address cannot be changed. The root domain name of that email address will be defined as the “From name” for all Contact Lists processes.
Verify the domain via DNS records, then change the username in the “From email” field in all Contact Lists after verification is complete. The root domain name will be defined as the “From name” for all Contact Lists processes.
Once the domain is verified, please do not press the “Check DNS Records” button. It may cause unnecessary damage to records.

Add a new domain to the Wooxy admin panel

Add as many domains as needed or as the plan allows. Follow the simple steps below. Any difficulties, contact our support team at support@wooxy.com, and we will assist with this process.

Step-by-step instructions

Navigate to the Settings.
Press "Domains" button.
Press the “Add domain” button.
Type in the domain in the pop-up window.
Press the “Add domain” button.
Verify the domain using one of the available methods: via the business email address or by adding DNS records.

These processes are the same as those used when verifying the domain for the first time during onboarding.

The sender Email verification

Verify the domain via the business email address. This method is useful when temporarily or permanently lacking access to the website hosting or domain registration account, which prevents validation of the domain via the standard method of adding DNS records but still allows testing of the platform.

Step-by-step instructions

Tap the “Verify by email” button next to the domain name to verify.
Type in the business email address.
Tap the “Send link” button.
Check the inbox. Find an email with the verification link.
Open the email and click the verification link to confirm domain ownership.

Verification process details
- Important! We strongly recommend authenticating the sending domains by adding DNS records to maximize deliverability.
- This email address will be set as the “From email” address used to send messages. cannot change it once the verification process is completed. The root domain name will be defined as the “From name” for all Contact Lists processes.

The sending domain verification

This method is the recommended way for verifying the sending domain. Authentication is critical to the delivery of campaigns. Use a domain to verify and from which to send emails.

Step-by-step instructions

Tap the “Authenticate domain” button next to the domain name to verify.
Copy the generated CNAME records.
Add CNAME records on the side in the service (for example, Cloudflare, etc.).
Go back to the Domain Settings page at the Wooxy account.
Click the “Check DNS Records” button.
The status is displayed as “Verified” when the domain verification process is completed.

Verification process details
- Important! Turn off the proxy in the service used.
- Note! Frequent changes may affect DNS settings and domain reputation.
- Click the “Check DNS Records” button after DNS records are added from the side, and the “Pending” status appears. This means verification is in progress, and the domain name has not yet been verified. This process can take up to 72 hours.
- Watch the video instructions; it may help verify the domain in the Wooxy system.

Note! Domain will start running in warm-up mode. An IP warm-up mechanism is automatically enabled on the account to protect the domain and our servers. This is standard procedure for all new active domains and IPs. Check out the warm-up mode process details here.

Shortlink Setup

At Wooxy, we have created a link shortener. To use it, select a domain, add a specific record to the DNS settings, and contact us at support@wooxy.com for further assistance.

Tip! We recommend using a separate short domain for the link shortener. Add a particular record to this domain.

Step-by-step instructions

Copy the required CNAME record.
Add the CNAME record at the end of the service used (e.g., Cloudflare).
Then, contact us at support@wooxy.com so we can complete the setup on our end.
Once the setup is complete, we also recommend sending a test communication to ensure everything works correctly.

Note! Once all steps are complete, contact us and provide the domain where the record was added. We will complete the setup, and the link shortener feature will work for links.

Record for configuring the shortlink that needs to be added.
- CNAME | {{rShortDomain}} (for example: shortDomain.example) | clc.so

Note! Once we've set up the link shortener, all links (mainly those in SMS messages) will use the HTTP protocol. Today, more and more providers are blocking HTTP links and flagging them as unsafe. We have disclosed the importance of HTTPS and the benefits of SSL.