Viber integration
This article describes Viber integration within the Wooxy platform. This functionality allows sending transactional and promotional messages through a single channel to a global audience.
The system supports content personalization through templates and analytics-driven automated workflows. Although the focus remains on efficient one-way messaging using a Sender Name, the tools provided ensure high engagement with the opt-in customer base.
Things to know before starting
- Viber messages must be sent exclusively to opt-in users.
- A Sender Name will be blocked if the complaint rate exceeds 5% of the total sending volume.
- Promotional content is prohibited in the initial message to a user.
- Restricted categories include alcohol, tobacco, adult content, loans (except for banks), Forex, binary options, gambling, weapons, and drugs.
Sender’s name types
Default sender name
A default Sender Name is provided until a custom one is registered and approved.
Registering a unique Sender Name is recommended to build brand trust.
In Trial Mode, the default Sender Name is limited to 50 free messages per day.
For approved accounts, the default Sender Name is pay-as-you-go and does not include complimentary messages.
Pricing is calculated based on the destination and the type of message sent.
Viber messaging is available exclusively for Pro and Enterprise plans.
Step-by-step instructions
Navigate to the “Apps & Add-ons” page.
Press the “Viber” button.
Expand the “Default senders details” section to verify supported countries for the default Sender Name.
Registered sender name
Register a unique Sender Name to display the company name in delivered messages.
Custom Sender Names can be registered in Trial Mode, but become active only after account approval.
Multiple Sender Names can be registered as required for business needs.
Each Sender Name supports up to 20 destination countries.
The Default Sender Name is automatically deactivated once at least one custom Sender Name is approved.
Delete all custom Sender Names automatically switches back to the Default Sender Name.
Initial monthly costs include both Sender Name registration and a message package; subsequent payments cover only the message package.
Automated pay-as-you-go pricing activates if the message package is exhausted, requiring a positive balance to cover additional costs.
Monthly payments are made on the 1st of each month, and any unused messages from the previous period expire.
Step-by-step instructions
Navigate to the “Apps & Add-ons” page.
Press the “Viber” button.
Use the “Register name” button to initiate the custom Sender Name registration.
Complete all mandatory fields in the application form.
Submit the form using the “Send the application form” button.
Ensure a sufficient balance for submission and moderation; otherwise, an “Insufficient Account Funds” pop-up will display the required minimum amount.
Select “Cancel” to modify the form or “Go to billing” to replenish the account balance if funds are insufficient.
Review the payment details, then click the “Pay the bill” button to complete the transaction.
Wait for the activation process to complete. A status change notification will be sent once the Sender Name is active and ready for use.
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Registration form fields
- Sender Name - The desired name for registration. Maximum 30 characters (letters, numbers, spaces, and special symbols).
- Website - A link to the company's official website. Social media links are prohibited.
- Description - A specific description of company activities, goods, or services. Maximum 400 characters; advertising text and links are not allowed.
- Business Address - The official physical address of the company.
- Phone number - The official company contact number.
- Sender logo - A company logo image for the Viber channel. Requirements: PNG, 256×256 px, maximum 4MB.
- Background image - A banner image for the company information section. Requirements: PNG, 360×280 px, maximum 4MB.
- Service Registered Country - The country of the company's legal location.
- Service Description - The category of services provided (e.g., financial services, e-commerce, media).
- Current month - An option to activate the Sender Name immediately upon moderator approval.
- Next month - An option to activate the Sender Name at the start of the next billing period (the 1st day of the month).
- Intended Destinations - Countries for message delivery. A maximum of 20 countries is allowed per Sender Name.
- Examples of Traffic - A sample of the message content intended for the Viber channel.
- Transactional messages volume/Month Forecast - The estimated number of messages to be sent monthly.
- Personal Information - A checkbox to indicate if messages contain PII (e.g., names, emails, DOB) that identifies specific individuals.
- Public Information - A checkbox to indicate if messages contain general data available to the public (e.g., news, articles).
- Promotional - A checkbox to indicate if messages contain advertising for specific products or services.
- Letter of Guarantee - A signed and scanned English copy of the Letter of Guarantee in PDF format, based on the provided sample.
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Sender’s name statuses
- Activated - The Sender Name is approved and registered in the system.
- Deactivated - The Sender Name is paused or disabled. Usage can be paused up to 3 times per calendar year.
- Pending - The Sender Name is currently under moderation and awaiting a response from Viber.
- Rejected - The Sender Name application was not approved.
Important! Every status change requires a moderator review. Email notifications are dispatched once the review process is complete.
Sender names management
Edit - Contact support@wooxy.com to modify the registration form. Manual changes and resubmission are permitted only if the Sender Name has a “Rejected” status by clicking on the Sender Name.
Deactivate - Pause the Sender Name usage by toggling the slider. This action requires moderator approval. Reactivation is performed by toggling the slider back.
Delete - Remove the Sender Name permanently by clicking the bin icon, entering the name in the pop-up, and confirming the action. Deletion is irreversible. Registering a new Sender Name will require standard fees for both registration and a message package.
Information - Access the “Information” button to review specific Sender Name details.
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Sender’s name details
- Status - The current state of the Sender Name: Activated, Deactivated, Pending, or Rejected.
- Sender Name - The registered name along with its unique ID.
- Messages included - The total number of messages provided in the purchased monthly Viber package.
- Reject reason - Detailed feedback explaining why the Sender Name registration was not approved.
- Creation date - The date the integration was created.
- Countries - The list of approved destination countries for the registered Sender Name.
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Viber restricted industries
- Political parties and organizations.
- Gambling and trading: online/offline casinos, sports betting, lotteries, cryptocurrency, binary options, and Forex.
- Credit, loans, and pawnshops (unless provided or approved by registered banks).
- Adult content.
- Tobacco products.
- Alcoholic beverages.
- Sale of weapons or drugs.
- Unmoderated portals, blogs, and user-generated content platforms.
- Religious services (churches, temples, mosques, etc.).
- Fortune telling, Tarot, astrology, and similar services.
