Action blocks

Sends a selected email template to contacts who have an email address and are subscribed to the email channel. The sender name and sender email can be set in the advanced settings.

Sends a selected SMS template to contacts who have a phone number and are subscribed to the SMS channel. The sender name can be set in the advanced settings.

Delivers a web push notification to contacts who have an active desktop subscription. The TTL (time to live) can be set in the advanced settings.

Sends a push notification to contacts with a mobile web push subscription. The TTL (time to live) can be set in the advanced settings.

Sends a selected Telegram template to contacts subscribed to Telegram messages. The bot used for sending can be selected in the block.

Sends a selected Viber template to contacts who have a phone number and are subscribed to the Viber channel. The sender name and TTL (time to live) can be set in the advanced settings.

Sends a selected template to a fixed address entered in the block, instead of the contact's own address. Available for Email, SMS, and Viber only.

Changes a variable's value, which may move the contact into or out of segments or start other workflows.

Works with numeric variables: increases or decreases the variable's value by a specified number.

Opts the contact in to or out of a selected communication channel.

Manages the contact itself: activates or deactivates the contact, deletes it from the contact list selected for this workflow, or adds it to the blacklist for a selected channel (Email, SMS, or Viber). Deletion must be confirmed for safety. If the contact lacks the data for the selected blacklist, such as a phone number, it simply passes through the block.

Fires a selected custom event for every contact that passes through the block. The event can then be used in other workflows, segments, or reports.

Copies the contact to another contact list. Variable values are copied only for variables that exist in the target list; all other variables are ignored.