Email validation
This article describes how to use the Email Validator to verify individual email addresses or to check contact lists. Information on email validation via the Wooxy API is also available in detail here.
Things to know before starting
- Each email validation costs 1 credit, regardless of the method used.
- Log data and bulk validation results are stored for 45 days.
- If the system is unable to validate an email for any reason, no credit is deducted. Important! This refers specifically to cases where it is technically impossible to verify the email's validity, rather than the email itself being invalid. Such emails will be assigned a "Risky" status, which may be relevant for the Email Validation API method.
- The number of available credits is checked before starting the validation process. If there are insufficient credits to verify all contacts, the process will not begin.
- For manual verification, up to 50 emails can be entered into the input field at once.
- The file format for validation must be .csv or .xls, and the file size must not exceed 25MB.
- To export validation results, create a task on the validation page. Once the file is generated, download it from the "Import/Export" section in Settings.
- Credits can either be included in the account plan or purchased separately as an add-on.
- Payment for additional emails occurs upon the plan's expiration at the end of the month.
- Increasing the number of emails in an add-on results in an additional charge. Decreasing the amount on a monthly plan, the emails remain available until the end of the current month, and the new rate will apply starting from the next month. For annual plans, the difference will be refunded to the account balance.
- Important! Each plan includes a specific number of validations. Any validation credits purchased as add-ons increase this monthly limit. The total limit is fixed for the current month, and any unused credits do not carry over to the next month.
Preparing import file
Preparing a file for import involves adding only one 'email' header, followed by all email addresses to be verified. Download template examples in .CSV and .XLS formats if needed.
Step-by-step instructions
Navigate to the "Audience" section.
Click the "Validation" button.
Press the “New validation” button.
Select preferred validation method.
Click the “Start validation” button.
Wait for the validation process to complete (this may take some time depending on the number of emails).
Check the validation results in the "Validations log" for individual contacts or under the "Bulk validations" section for the entire task.
Validation management
There are two sections for checking validated email addresses. One is the 'Validations Log,' which contains a complete history of all validated addresses. The other is 'Bulk Validations,' a list of all completed tasks where contacts were validated in batches.
Validations log
This section contains all validated email addresses. Data in this log is stored for 45 days, after which it is automatically deleted.
Step-by-step instructions
Navigate to the "Audience" section.
Click the "Validation" button.
Choose the “Validations log” tab.
Apply filters, then click the “Search” button to refresh the data.
Export data using the “Export Task” button; exported data is available on the Import/Export page.
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Filters
- Status - a filter with a specific status of email validation.
- Method - a filter by the method with which the email was validated.
- Contact - a filter to find a specific email in the log.
- Date range - a selector for a specific time period to generate reports containing data only from the defined dates.
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Parameters
- Status - validation email status(valid | risky | invalid | in progress).
- Contact - validated email.
- Reason - reason for validation email status.
- Validation method - a method is used for validation.
Bulk validations
This section contains all bulk email verification tasks performed via the platform. Data in this section is stored for 45 days, after which it is automatically deleted.
Step-by-step instructions
Navigate to the "Audience" section.
Click the "Validation" button.
Choose the “Bulk validations” tab.
Search needed validations using the “Search” field.
Check the validation result using the identically named button.
Export validation result using the “Download” button; exported data is available on the Import/Export page.
Validation result
This section becomes available upon completion of the bulk email validation in the 'Bulk Validations' area, allowing review of detailed information for each validated email. Also available is the “Export Task” button; exported data is available on the Import/Export page.
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Details
- Total processed - overall count of validated emails.
- Valid - percentage and numerical values of valid emails.
- Risky - percentage and numerical values of risky emails.
- Invalid - percentage and numerical values of invalid emails.
- Status - validation email status(valid | risky | invalid).
- Contact - validated email.
- Reason - reason for validation email status.
- Validation method - a method is used for validation.
Purchase additional email validations
Step-by-step instructions
Navigate to the “Apps & Add-ons” page.
Press the "Email validator" button.
Use the slider on the Email validator page to determine the required capacity.
Display of capacity details, including the amount included in the current subscription, the selected extra, the total combined, and the monthly cost for the additional capacity.
Application of the "Update" button after selection to proceed.
Verification of capacity and price details in the Summary pop-up window, followed by finalization via the "Confirm" button.
Instant system update of the storage capacity upon successful payment processing.
Reduce storage
Step-by-step instructions
Navigate to the “Apps & Add-ons” page.
Press the "Email validator" button.
Use the slider on the Email validator page to determine the required storage capacity.
Reduction of storage capacity via the slider.
Requirement to delete unnecessary files if the current usage exceeds the newly selected limit.
Confirmation of changes, followed by immediate billing for the updated storage capacity.
Canceling additional storage
Step-by-step instructions
Navigate to the “Apps & Add-ons” page.
Press the "Email validator" button.
Reduce additional storage to 0 credits using the slider.
Confirmation of the cancellation process to finalize changes.
The storage capacity reverts to the default 0 credits plus available validations in plan, and charges for additional space are discontinued starting with the next billing cycle.
